Damaged or defective items
If a product arrives damaged or you discover a manufacturing defect, contact us within 7 days of delivery or pickup. Email info@midwestdistribution.iowith your order reference, a photo of the issue, and the affected SKU. We'll either replace the item from current stock, issue a credit on your account, or refund the purchase price — whichever you prefer.
Wholesale returns
Wholesale orders are sold in bulk on an as-is basis and are generally not returnable for buyer's remorse. Exceptions:
- Items shipped in error (wrong SKU, wrong quantity).
- Products that fail to meet the description on the catalog listing.
- Damage incurred in transit on freight we arranged.
In those cases we accept returns within 14 days of delivery. Items must be in original, saleable condition with all packaging intact. Restocking fees may apply on opened cases.
Retail pickup returns
Items picked up at the warehouse can be returned within 7 days for a full refund as long as they are unopened, undamaged, and accompanied by the pickup confirmation email or receipt. Refunds are issued to the original payment method and typically post within 5 business days.
Non-returnable items
- Perishable goods and consumables once seal is broken.
- Custom or special-order merchandise.
- Clearance / closeout items marked “final sale” on the catalog page.
How to start a return
Use the contact form or call us at +1 (405) 403-4051. Include your order reference, the SKUs you want to return, and the reason. Our team confirms the return, provides an RMA number, and shares the warehouse drop-off window. Returns shipped without an RMA may be refused at the dock.
Refund timing
Once a return is received and inspected, refunds are processed within 5 business days. Credits applied to a wholesale account are available immediately for use against future orders.
Contact
Questions about a specific return? Email info@midwestdistribution.ioand we'll walk you through the next step.